Ea play refund

I accidentally subscribed to EA Play and paid for the subscription, and the intention was to subscribe to EA Play Pro, then I upgraded the subscription to EA Play Pro the day after with a promise to refund the amount for the EA Play subscription and I have not refunded the amount yet. Order Number: 1005360637027. The support agent informed me that I downloaded the EA Fc 25 game before I upgraded, which prevents me from getting a refund, so he advised me to post the problem on the forum in the hope that I can find an echo with the officials in order to get the refund. Thanks.