Forum Discussion
EA_cuervo
Community Manager
2 years agoHi there,
Thanks for providing all these details and also the DxDiag. As far as I can see your device meets the requirements to run the games you've mentioned. But I also noticed that you have integrated graphics in your CPU. Perhaps that system is trying to use that GPU and this might be causing the issue.
To fix this, I would suggest two steps to start with:
- Make sure your monitor is connected to the GPU slot and not directly to the motherboard. If the the monitor is connected to the motherboard it will try to use the integrated GPU by default
- Try setting up a Gaming profile for your GPU.
- Make sure you've downloaded the latest drivers for your card and the NVIDIA Control Panel.
- Right-click any free area of your desktop, and select NVIDIA Control Panel.
- In the left column of the NVIDIA Control Panel, click on 3D Settings, then Manage 3D Settings.
- Click the Program Settings tab, then the Add button.
- Using Windows Explorer, browse to the program file (*.exe) of the game you want to make a profile for.
- For example, to add a profile for The Sims 4, you'd find the folder for The Sims 4 on your computer, then select TS4.exe or TS4_x64.
- Click Add Selected Program, then find Power management mode in the pull-down menu, and set it to Prefer maximum performance.
I hope this helps!
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