EA Support is not fit for purpose!!!!
So i have the same issue multiple PC Users are experiencing currently..... Been playing the game since the trail with no issues then one day this... I have uninstalled and reinstalled; - The...
Forum Discussion
@globalwizard65
I understand how angry you are, this situation is very frustrating and confusing. However, please refrain from using bad language and/or aggression in your replies. I can feel your anger through your words which isn't a bad thing, but some language you have been using and the way you have been phrasing stuff isn't entirely fair on EA.
Yes, EA's reputation at present isn't very good but I wouldn't say it's fair to say they're 'too ashamed' or they 'victim blame'. They ensure that it isn't a problem with the customer's game/files/pc/console before making any changes on their side, I'd say that's good preparation and a good precaution to take.
I also don't think they're 'too ashamed' because there are loads of errors reported everyday that they fix, why would they be ashamed to respond to a problem that's probably easier to fix than some others they've fixed in the past?
All I'm asking is for you to be patient and calm in the chat if possible.
Thank you so very much for your cooperation 🙂
I understand how angry you are, this situation is very frustrating and confusing. However, please refrain from using bad language and/or aggression in your replies. I can feel your anger through your words which isn't a bad thing, but some language you have been using and the way you have been phrasing stuff isn't entirely fair on EA.
Yes, EA's reputation at present isn't very good but I wouldn't say it's fair to say they're 'too ashamed' or they 'victim blame'. They ensure that it isn't a problem with the customer's game/files/pc/console before making any changes on their side, I'd say that's good preparation and a good precaution to take.
I also don't think they're 'too ashamed' because there are loads of errors reported everyday that they fix, why would they be ashamed to respond to a problem that's probably easier to fix than some others they've fixed in the past?
All I'm asking is for you to be patient and calm in the chat if possible.
Thank you so very much for your cooperation 🙂
The phrases are spot on
They haven't replied since the initial "cannes response" over 6 weeks ago - a case was also raised which was immediately closed and there is no way to update a case with a response once raised. This is deliberate to manage the number of support cases coming in.
I've made it clear I'd already trued their "solutions".
There is no accountability or method to feedback how appaling their support is.
They should really focus on their product and support than crying about jow they are spoken to.
A customer who has spent their hard earned cash and then receives no support for a poor product is entitled to be frustrated - especially when no responses are be given.
It's a matter of time before the whole gaming community give these cowboys a wide berth.
- @globalwizard65
Yes, I do understand that. It can be frustrating when you spend lots of money on something that doesn't work, however, I still do think that that's a little bit unfair.
Maybe try reposting. Your report was made a couple of months ago, it's not fresh on the EA list, so make it! Report it again with the exact same detail and they should see it and hopefully help.
Alternatively, visit https://help.ea.com/en/help-home/ to read some forums on your issue or email an EA worker directly.
Hope this helps xx
I don't work for EA but I like to help fellow gamers 🙂
