The usual couse of action suggested by the EA_folk is:
1. Try the standalone version of the app https://origin-a.akamaihd.net/EA-Desktop-Client-Download/installer-releases/EAappInstaller.exe
This downloads into - usually - your download folder and is an alternative to the "EA App" download. (Goes about things alittle differently).
EA also suggest checking to see if anything downloaded into the Program Files, Electronic Arts folder and deleteing if it did.
If neither version works the next suggestions are usually 1. run sfc and then 2 run dism 3 perform a clean boot.
This didn't exactly work for me when I had a problem; I did the sfc and dism commands in - basically - clean boot mode. (I had actually booted Windows into safe more) but simply running sfc and dism not in safe mode may work so worth a try.
To run sfc and dism you need to open a command window and running as an administrator. Type cmd into Windows search, right click and select run as administrator is one way.
In the window that opens you want to type sfc / scannow and after that has finished dism /online /cleanup-image /online
This is what it will look like.
c:\users\yourusername> sfc /scannow
c:\users\username> dism /online /cleanup-image /online
And after these commands try the EA App and / or the link above.
As I mentioned though for me doing this in "normal operation" didn't work so worth checking in clean boot mode - there are instructions on how to do that in other threads - or even, as I did, in safe mode with networking and a cable connected.
Hope you get sorted.
