Forum Discussion

bradalee21's avatar
bradalee21
4 years ago

EC:10005 Login Bug - CANNOT LOGIN AT ALL

Product: EA Desktop Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) EC:10005 Which client functionality are you experiencing this bug with? Other (Please De...
bug
mac
pc
EA_Jason's avatar
EA_Jason
Icon for EA SPORTS FC™ Team rankEA SPORTS FC™ Team
4 years ago

If it doesn't work with a Clean Boot and disabling firewalls/VPNs/Proxies/etc. and a clean install of Windows, then I would like to check if the router is blocking any connections. 

Could you please make sure that the PC is directly connected to the router and that you have opened the following ports on your router?

https://help.ea.com/en-gb/help/faq/opening-tcp-or-udp-ports-for-connection-issues/

If you don't know how to open the ports, then I can suggest getting in touch with the manufacturer of the router. 

Sullie9's avatar
Sullie9
4 years ago

so your suggestion to fix an issue with our terrible app is to completely delete all of our personal data and clean install windows? What a joke of a company

  • Barraquda27's avatar
    Barraquda27
    4 years ago

    3/25/2022 and still people are having this issue

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