StoneyOwl Does your computer run Windows or macOS? The pack may have been installed to the wrong location, as in, not the one the game is reading. There are master threads for each OS here:
[CURRENT ISSUE] Sims 4 DLC shows as installed, won't load in-game | EA Forums - 11831673
Sims 4 packs aren't loading in game | EA Forums - 7507537
jswill28 kriwvu113 It sounds like you might have the same issue, so please see the above.
hrniles0615 Your issue sounds different. Please clear the EA App's cache:
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
and repair the game (EA App > Sims 4 > Manage > Repair), and test wtih no mods or custom content present. Please also make sure your game is updated to 1.116.223. You can see the version in the lower-left corner of the screen.
