I terminated the EA app AND the EA background service via task manager and everything seems to work. I can launch games again and I don't see the error anymore!
Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) Error 500 every day
Which client functionality are you experiencing this bug with? Other (Please Describe)
Please describe EA app will not let me access my games
When did this happen? (dd.mm.yy hh:mm) 27/02/23
Summarize your bug After fresh windows reinstall, saved original migrated game files and dowloaded EA app and logged in, downloaded game - unable to play due to constant error 500, followed advice reset, clear cache, log out of ea app - restarted then logged in, could then access game, played a while, logged off pc started again - again error 500, uninstalled ea app - reinstalled EA app after log in - backed up saves, still error 500 unable to access games, reset network adapter, performed hardware test on internet connection board - all good. game is logged as downloaded by EA app, tried loading offline - game not showing in offline screen
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? run EA app in windows 11 using Intel killer ethernet connection on Alienware r13 pc
What happens when the bug occurs? OOPs ERROR 500 message
What do you expect to see? ability to play game, game to show playable even to play offline
After fresh windows reinstall, along with cpu and ssd upgrade, saved original migrated game files and dowloaded EA app and logged in, downloaded game - unable to play due to constant error 500, followed advice reset, clear cache, log out of ea app - restarted then logged in, could then access game, played a while, logged off pc started again later that day - again error 500, followed advice on forums and uninstalled ea app - reinstalled EA app after log in - backed up saves, still error 500 unable to access games, reset network adapter, performed hardware test on internet connection board - all good. game is logged as downloaded by EA app, tried loading offline - game not showing in offline screen - EA app will allow me to access my game, must be compatability issue with alienware pc's
Would appreciate if EA could unlock origin client until all bugs sorted as the EA app is basically unusable for me at the moment, on another note have no such issue with steam client so it has to be a EA app compatibility issue
