Forum Discussion
13 Replies
- @meowingfordays
Can you post a screenshot of the error please.
What cookies did you clear and how?
Did you try any other troubleshooting steps such as running EA App recovery? I'm experiencing the same issue ☹️ Here's a screenshot!
I've tried using EA App recovery/deleting files/reinstalling the app. It launches and works fine for a few seconds, but then the error code always reappears.
- @dawngia
Does EA App have access in System Settings > Privacy & Security > Full Disk Access?
Are you running any 3rd party antivirus/blocking software or any software that claims to "clean" your Mac of unnecessary files?
Can you try a manual reset of EA App - https://bluebellflora.com/2024/04/04/ea-app-recovery-for-mac-reset-ea-app-by-clearing-cache-and-other-files-manually/ - melissag92 years agoSeasoned Novice
This is happening to me too, at a really bad time! I was just switching to a different macbook and tried moving everything over, was only getting the error EC108 saying the app needs to restart, so I did the suggested here manual reset, and then the EA app seemed to be working, but it didn't carry over any of my games. I did bring over the files with a hard drive but nothing was there, and now I'm back to being stuck with the same error popping up. ☹️
Here's a screenshot.
Yes. I used the App recovery -> then clear cache.
I've also checked that the EA app has full disk access.This happens to me every time I open the app, too. I haven’t found anything that makes the error pop up go away BUT if I choose cancel instead of restart, I’m able to use the app just fine.
I had this exact same issue and I found what worked for me. I was using CleanMyMac X, which had never caused me problems with Origin, but it was with EA. I realised I had disabled two "EA App Agents" under Optimisation > Launch Agents. I enabled both and problem solved!
Wow this was the culprit! Thanks so much.
- @Bluebellflora hi! i was just prompted to switch to the EA app and received the same error code when i launched it. ive already given the EA app full disk access and followed the link u posted to do a manual reset. i'm not sure if this is related but i have malwarebytes installed on my macbook too.
- @regisluv
Have you tried disabling or uninstalling malwarebytes then launching EA App?
I personally don't use any of these 3rd party apps. I've seen them cause more damage than produce any meaningful results, the "cleaning" apps being the absolute worst.