Forum Discussion

SimKayla's avatar
SimKayla
Rising Novice
2 days ago
Solved

Error INST-14-12157

My EA app suddenly stopped working and when I try to play my Sims game it tells me I need to download the Origins app. I have been trying to download the EA app for days and I keep getting the error ...
error code
pc
  • SimKayla's avatar
    SimKayla
    1 day ago

    That didn't work either, but I did manage to get it to work. I had to open task manager while it was attempting to download where I noticed it said EA Installer (32) 2. So I expanded where I noticed 2 identical tasks and closed one. It still didn't download right away, but upon restarting my computer, the EA Installer popped up at start up and did download finally.

SimKayla's avatar
SimKayla
Rising Novice
1 day ago

I already did everything on your "troubleshooting steps" and nothing worked.

What do you mean try using a different connection? What connection? Please clarify.

  • EA_Claus's avatar
    EA_Claus
    Icon for Community Manager rankCommunity Manager
    1 day ago

    A different connection like a data connection from your phone, to connect your PC to the internet, rather than your normal connection from your modem/router.

    • SimKayla's avatar
      SimKayla
      Rising Novice
      1 day ago

      That didn't work either, but I did manage to get it to work. I had to open task manager while it was attempting to download where I noticed it said EA Installer (32) 2. So I expanded where I noticed 2 identical tasks and closed one. It still didn't download right away, but upon restarting my computer, the EA Installer popped up at start up and did download finally.

      • EA_Claus's avatar
        EA_Claus
        Icon for Community Manager rankCommunity Manager
        1 day ago

        That's great to hear. Thank you for sharing what resolved the error for you there.

        I marked your reply as the solution. I hope this'll help other players running into the same error. 

Featured Places

Node avatar for EA app Technical Issues & Bugs

EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.Latest Activity: 5 minutes ago
9,109 Posts

Recent Discussions