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JOZZAR28's avatar
JOZZAR28
Newcomer
13 days ago

Error resetting password

When i started Sims 4, an error code appeared, it refers to resetting the password. I made this several times, and every time i tried to start the game this error appear, so i cant open the game because of this error. Ea is linked with steam

1 Reply

  • EA_mplsnow's avatar
    EA_mplsnow
    Icon for Community Manager rankCommunity Manager
    2 days ago

    Hey JOZZAR28​

    Sorry to hear that there's been difficulty launching Sims 4. 

    Are you still facing this error? If you haven't already, please check if you're resetting the password for the correct EA account, and try clearing the EA App's cache before trying again. Let us know what you see then, thanks! 

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