Expansion pack pending on bank but not coming up in my library

Hi i have over 2000 hours on Sims 4 and have every pack apart from a few kit packs and the fairies and adventure expansions and have never had issues with purchases but i bought the adventure awaits pack last night through sims after loading my game up because i seen it on sale. I have previously bought through the Ea app and through the game when its loaded and have had no issues before but this time the payment is still saying pending on my bank  but the cash has come out but it isn't saying i own it on the game or EA app. Ive cleared the EA cache, reset the game the app and my Pc and theres no evidence that ive bought it other than the pending transaction on my bank app. Does anyone know what i can do?