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kaay9's avatar
kaay9
New Novice
7 months ago

Extra content from Enchanted by Nature not showing in game

Hello I bought the enchanted by Nature pack a couple days ago and the extra content is not showing. I have searched for all three items and none come up. I have repaired my game and have  un installe...
purchase issue
EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
7 months ago

Hi kaay9​ 

Where did you purchase your pack from? 

kaay9's avatar
kaay9
New Novice
7 months ago

Directly from the EA app

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    7 months ago

    kaay9​ 

    Thanks, in that case please reach out to the live support team from the site here so they can check your account details and be sure that extra content is available for you. 

    • kaay9's avatar
      kaay9
      New Novice
      7 months ago

      This process has been beyond frustrating. After waiting 5 hours to talk to someone who reported it as a technical bug, they ended the chat before I could ask about  the case #. To even try to talk to that person again I have to wait another 5hrs. Is there really no email to contact in regards to issue. 

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