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britathea's avatar
britathea
2 years ago

Failure to Connect to EA Play App on PC

When I launch the EA Play app on my PC I cannot get past the "Connecting to the EA app" screen.
pc
technical issues
EA_Pulsar's avatar
EA_Pulsar
Icon for Community Manager rankCommunity Manager
2 years ago

Hey @britathea You can right-click on the EA app and launch it as an administrator. Also, ensure to add it to the exceptions list in your antivirus and firewall.

britathea's avatar
britathea
2 years ago

Nothing happened when I tried to run as Administrator. Also, I have been able to run the EA Play app successfully on my computer in the past.

At this point, when I double click on the app shortcut, nothing happens. Nothing launches at all.

  • britathea's avatar
    britathea
    2 years ago
    @britathea Also, when I run from the Windows start menu, the app does not open at all.

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