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ameliapritt94's avatar
ameliapritt94
Seasoned Novice
14 days ago
Solved

Fairy Garden EA app Error - "Game Ownership Disabled or Deleted"

My app wont download the fairy garden digital content. I've cleared my cache and logged in and out. Removed mods as well and still nothing. CM edit: edited title for clarity.
error code
  • EA_Solaire's avatar
    EA_Solaire
    10 days ago

    Hey all,

    This issue should now be resolved- please be sure to cancel the queued download in the EA app and try the repair or install again. 

    If you still see an error after canceling and trying a fresh repair or install, please create a new thread! 

Luminite137's avatar
Luminite137
Seasoned Novice
14 days ago

The Enchanted by nature is NOT working. When I start the game I have the CAS Items and Traits,. And My sim can wear them no problem and works normally but that's it. I can't more her in to Innisgreen, in fact when I click on the world I the screen goes white and I can't escape unless I go to main menu. ( My Sim is fine and I saved her). I exited the game and tried to repair the game only to discover the EA app says the pack is now called The Sims 4 Fairy Garden Digital Content by that my ownership was revoked or deleted. Does is this just me? I have a Windows 11 and I do use mods. Is this just the Sims teams' shotty work? Please help me. 

  • lissieloo123's avatar
    lissieloo123
    New Rookie
    14 days ago

    Same issue! I've tried repairing twice, cleared my EA cache, and it still says I don't own the pack - under the Fairy Garden Digital Content name. It's like the game and the app haven't yet recognized that the pack was released or something!

  • imsanne's avatar
    imsanne
    Seasoned Newcomer
    14 days ago

    i had the exact same problem! i turned my mods/cc off and now it works! so i think a mod might be causing it, i dont know which one though.

  • randyroger's avatar
    randyroger
    Rising Novice
    14 days ago

    I've got the same troubles with the Enchanted by Nature expansion pack, including the bit about not owning the Fairy Garden content. I pre-ordered  it and have the receipt  saying I own both. The Fairy Garden content was the bonus for pre-ordering the game pack.

    So you are right the Sims team continues it's tradition of sloppy performance.

    I wonder how long iit will take for them to fix the problem.

  • kaligrubman's avatar
    kaligrubman
    Seasoned Newcomer
    14 days ago

    same

  • hrniles0615's avatar
    hrniles0615
    Rising Novice
    13 days ago

    I’m having the same issue. It shows I have the pack, I can make a fairy but no wing option shows up. Cant see any new items.  I can’t see the new world 

  • kaligrubman's avatar
    kaligrubman
    Seasoned Newcomer
    13 days ago

    ITS THE T.O.O.L MOD!!!! I sorted through my 900+ mods and that was the one that has issues

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