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ameliapritt94's avatar
ameliapritt94
Seasoned Novice
17 days ago
Solved

Fairy Garden EA app Error - "Game Ownership Disabled or Deleted"

My app wont download the fairy garden digital content. I've cleared my cache and logged in and out. Removed mods as well and still nothing. CM edit: edited title for clarity.
error code
  • EA_Solaire's avatar
    EA_Solaire
    12 days ago

    Hey all,

    This issue should now be resolved- please be sure to cancel the queued download in the EA app and try the repair or install again. 

    If you still see an error after canceling and trying a fresh repair or install, please create a new thread! 

Wired1Wrong's avatar
Wired1Wrong
Seasoned Newcomer
16 days ago

I was downloading the new Sims pack and decided to repair my game in the process. While repairing, my downloads were frozen and I got an error message. 

I've always owned the Sims 4 digitally, since the game launched. I've only moved from the Orgin app to the EA app, and I've never had the EA play subscription. I've tried repairing the EA app, reinstalling the EA app, contacting support, and restarting my computer (I'm on Mac). Does anyone know of a fix for this?

If it helps, save files have also recently been disappearing from my Sims too.

Thank you!

  • K8lin3rice's avatar
    K8lin3rice
    New Novice
    16 days ago

    so i preordered the new enchanted by nature pack, downloaded it and got to create my fairy and move her into her home. after that my game crashed and i went back in to rehome her and save. almost immediately after that my game crashed again. so i went to try and repair it but now when it gets to the new pack to repair it brings this pop up that says and i quote. "Game ownership disabled or deleted" and then it goes on to say "we've paused the download because you dont own this title. you can cancel the download, keep it paused, or visit the game hub for more options." i have proof that i  purchased it already and i have cleared my cache and everything else that was recommended... i have no idea what to do now. does anyone know how to help me?

    • SkylarkCream's avatar
      SkylarkCream
      New Veteran
      16 days ago

      Hi. I played the new pack and as usual after closing the game, I perform a repair. This is what I got during repairing and there is no way to skip it. I had to cancel the repairing. What is happening? I can see the pack in library but I cannot repair the game.

       

    • rainbowsix09's avatar
      rainbowsix09
      Seasoned Novice
      16 days ago

      i meet some problem,please help me together

    • bat1207's avatar
      bat1207
      Seasoned Newcomer
      16 days ago

      For some reason, that's also happening to me, and the fairies aren't even working, even when I made one of my Sims become a fairy with wings and all that good stuff. When they transform into their fairy form, they are still wearing their regular human clothes. This honestly sucks, and I was so excited to play with fairies. ( edit: I just did a report, I had to uninstall then reinstall my game just without the pack i don't wanna use it broken) 

      fd1f9416-1fbd-47e9-88d0-ef8821e295a3

  • IngunnM92's avatar
    IngunnM92
    Seasoned Newcomer
    16 days ago

    I also have this trouble!! SOOOO FRUSTATING!!

  • emilyjane777's avatar
    emilyjane777
    Seasoned Newcomer
    16 days ago

    I have the same issue currently 

  • Brittney6373's avatar
    Brittney6373
    Newcomer
    15 days ago

    Same thing happening to me 😭

  • AHopeGriff's avatar
    AHopeGriff
    Rising Newcomer
    14 days ago

    Same issue. And it glitches when trying to craft an elixir. It doesn't show I have any ingredients, and it won't let me close out of the box, I have to force close the entire game to get out of the screen and restart it. Super duper frustrating.

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