Forum Discussion

ameliapritt94's avatar
ameliapritt94
Seasoned Novice
17 days ago
Solved

Fairy Garden EA app Error - "Game Ownership Disabled or Deleted"

My app wont download the fairy garden digital content. I've cleared my cache and logged in and out. Removed mods as well and still nothing. CM edit: edited title for clarity.
error code
  • EA_Solaire's avatar
    EA_Solaire
    13 days ago

    Hey all,

    This issue should now be resolved- please be sure to cancel the queued download in the EA app and try the repair or install again. 

    If you still see an error after canceling and trying a fresh repair or install, please create a new thread! 

Anniepks's avatar
Anniepks
Seasoned Newcomer
15 days ago

I can not play with the new pack, Fairy Garden, installed.  When I try to managae the Sims 4 in order to fix this, I get the message Game Ownership Disabled or Deleted.  The only way I can play at all is if I disable this pack.  It is very sad as I was looking so forward to playing it.  When I try to play with it enabled, I can play for less than one minute and it crashes.  I have never used CC or mods.  I keep my game EA only, so this makes no sense to me.  This has happened ever since the day the pack released.  I pre-purchased this pack, however when I go to manage The Sims 4, I get the error message that "Game Ownership Disabled or Deleted - We've paused the download because you don't own this title.  You can cancel the download, keep it paused, or go to the Game Hub for more options."  When I check, it shows that I own it and gives me no other options.  

  • jrn102020's avatar
    jrn102020
    New Novice
    15 days ago

    I have this same issue with the same error message for Fairy Garden and its really disappointing. I was so excited to play and I'm stuck in this weird error loop now.

  • crinrict's avatar
    crinrict
    Hero+
    15 days ago

    Anniepks​ Merged your post with the main thread. Please post the info asked in the first post.

      • crinrict's avatar
        crinrict
        Hero+
        14 days ago

        jrn102020​ I'm unsure what you mean. Just post the info asked in this thread.

About EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.7,854 PostsLatest Activity: 3 years ago