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Can someone help? I bought Enchanted by Nature, but I'm having an issue where the fairy wings aren’t showing up in the game. I used the EA app to try repairing the game, but when it gets to repairing the *Enchanted by Nature* expansion pack, I get a pop-up saying: “Game ownership is disabled or deleted.”
I have proof that I purchased the game, so I don’t understand why it’s saying I don’t own it. Has anyone else had this problem or know how to fix it, I cleared my cache multiple times and uninstalled and installed the game.
- Jossii1239 days agoSeasoned Newcomer
I get the same message when I try to repair the game in EA App for Windows. I have full access to the content otherwise, but am unable to run the repair on that particular pack.
- ElaByte8 days agoSeasoned Novice
At least you have full access to the game. I can’t see the fairy wings or other items included in the pack which is the reason why I got this expansion pack in first place 😢 I spoke to an EA advisor via chat and he just told me to wait…. Well they took my money though …. So why should I wait ???
- igamboa208 days agoNew Novice
I'm having this exact issue and I have proof that I purchased the pack. I've tried to clear my cache, restart EA, and I get this pop-up when I try to repair the specific pack.
- Dinahdoll228 days agoSeasoned Newcomer
I am having this exact same issue as well. I've cleared my cache and everything also. Now my repair is incomplete and my game is in this paused state.
- eblake3208 days agoSeasoned Newcomer
I actually forgot about the wings issue in CAS. I had another issue in CAS, and was still having issues with my mods, so I ignored it at the time. I couldn't find the "Acquire fable" choice when talking to certain fairies, so I tried to repair the game and encountered this problem. And now can't play.
- samip36928 days agoRising Newcomer
I also had this issue. I was trying to repair my game while troubleshooting show live edit objects cheat not working and once it tried to repair this pack it said I didn't own it. I cleared my cache and restarted my cp and it was fine. The cheat still isn't working though.
- heatherhuesman8 days agoSeasoned Newcomer
This is happening to me too! I am able to load into the game, but when I try to go to the new world it wont load! Its just a blank white screen and I have to close out my game:( I deleted the whole Sims 4 folder as well. No mods or cc in my game!
- Ardag3ah8 days agoRising Newcomer
I'm having the exact same problem and I've tried everything. I am getting so frustrated and don't know how to solve this.
- Ardag3ah8 days agoRising Newcomer
And now my game can't connect to wifi so I can't access the gallery. The hell EA!
- LadyAloha8 days agoRising Newcomer
I am also having the problem and have tried everything suggested by others such as uninstalling and reinstalling. (What a pain) This is so frustrating. EA has had enough experience to stop the game from breaking.)
- mintmikslay8 days agoSeasoned Newcomer
Same here.
- PlayfulPixie8 days agoNewcomer
I am having the same issue and i even uninstalled all sims 4 and the ea app and reinstalled it all, still same issue. Are we going to get a fix for this or is EA going to refund us all?
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