Forum Discussion

Hyseni-L's avatar
Hyseni-L
9 months ago
Solved

[FIXED] EA app not displaying games in library/store (Region: Serbia or Kosovo)

There has been 4 days since my library shows nothing, either ea app doesnt let me browse any games. This needs to be fixed asap cause im losing days on my ea membership and if the problem contuines I...
bug
mac
pc
  • EA_Leeuw's avatar
    EA_Leeuw
    8 months ago
    RESOLVED - Post Marked as Solution for Visibility

    Hi everyone,

    Thank you for sharing your concerns about the EA app malfunctioning in Kosovo or neighbouring regions. This issue should now be resolved. If you’re still experiencing any problems, please let us know by creating a new thread.

    Thank you.

mkerolli's avatar
mkerolli
8 months ago

I've got the same problem now for more than 1 week. I tried literally EVERYTHING that I could read and nothing is working.
No support, no nothing, live chat with bot that doesn't even understand the problem, no email, no nothing.
Worst support I've ever gotten by any platform.

Also, this should be an internal EA problem, it cannot be that so many customers have this problem on their own PC's fault.

Hopefully they will see that people have this problem, and they will update their app or even web who knows because this makes no sense and i don't know how people claim they have fixed this issue when I tried 3 different pc's to check if the problem lies with my own PC.

You can actually see from the screenshots that my games won't even show on my order history… Which makes even less sense, but they do show on the help section of the website.

  • arberk6's avatar
    arberk6
    8 months ago

    No games are being shown on my library. I tried clearing cache, uninstalling the ea app, i tried opening on different device and with different ISP but nothing helped. Its two weeks now that i cant play/download any games. 

    • EA_cuervo's avatar
      EA_cuervo
      Icon for Community Manager rankCommunity Manager
      8 months ago

      Thanks everyone for reporting this. We have raised this issue with our team and it's currently under investigation. 

      • sicknes's avatar
        sicknes
        8 months ago

        Hey there, i've got the same problem with missing games.

        I've chatted with the EA Agents but they could not solve my problem and refered me to this forum, I've been playing BF 5 and BF 1 before on the Origins app and on the EA app but when i loged in after a while on EA to install BF 5 my library was empty. Even thou i have the recipes of buying the game and reedeming it, the team could not help me further. I don't know what else to do than write here on forums. I'm also from the region of Kosovo. 

        Waiting on your answer.

        Thank you.

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