Forum Discussion

Hyseni-L's avatar
Hyseni-L
9 months ago
Solved

[FIXED] EA app not displaying games in library/store (Region: Serbia or Kosovo)

There has been 4 days since my library shows nothing, either ea app doesnt let me browse any games. This needs to be fixed asap cause im losing days on my ea membership and if the problem contuines I...
bug
mac
pc
  • EA_Leeuw's avatar
    EA_Leeuw
    8 months ago
    RESOLVED - Post Marked as Solution for Visibility

    Hi everyone,

    Thank you for sharing your concerns about the EA app malfunctioning in Kosovo or neighbouring regions. This issue should now be resolved. If you’re still experiencing any problems, please let us know by creating a new thread.

    Thank you.

arberk6's avatar
arberk6
8 months ago

No games are being shown on my library. I tried clearing cache, uninstalling the ea app, i tried opening on different device and with different ISP but nothing helped. Its two weeks now that i cant play/download any games. 

EA_cuervo's avatar
EA_cuervo
Icon for Community Manager rankCommunity Manager
8 months ago

Thanks everyone for reporting this. We have raised this issue with our team and it's currently under investigation. 

  • sicknes's avatar
    sicknes
    8 months ago

    Hey there, i've got the same problem with missing games.

    I've chatted with the EA Agents but they could not solve my problem and refered me to this forum, I've been playing BF 5 and BF 1 before on the Origins app and on the EA app but when i loged in after a while on EA to install BF 5 my library was empty. Even thou i have the recipes of buying the game and reedeming it, the team could not help me further. I don't know what else to do than write here on forums. I'm also from the region of Kosovo. 

    Waiting on your answer.

    Thank you.

    • SansGelatine's avatar
      SansGelatine
      Icon for EA app Team rankEA app Team
      8 months ago

      Hello,

      The EA app team is rolling out a fix over the next 12 hours which should restore functionality to players in Kosovo. Thank you all for raising this problem.


      I would appreciate if people could confirm if the fix we are gradually rolling out works for people over the weekend.

      • sicknes's avatar
        sicknes
        8 months ago

        Yes hello

        The updated fixed it and i see my games now in the library, thank you for your help. 

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