[FIXED] "The app crashed unexpectedly" error in EA app since Feb. 7, 2024
RESOLVED
UPDATE: If you continue to experience this error after the fix for this instance of the error went live on Feb. 17, 2024, please report it in this thread. Thank you.
...
UPDATE: If you continue to experience this error after the fix for this instance of the error went live on Feb. 17, 2024, please report it in this thread. Thank you.
Hello all,
It seems that recent discussions related to this issue in this thread are not about the original problem this thread was opened for. As the original issue has now been resolved, we will be locking this thread.
Should you encounter any problems with the EA app, kindly report them in the Bug Reports & Technical Issues board. Please provide as much detail as possible about the issue you are facing.
Hi, until today I've had no issues with the EA app. However, today when trying to open the App I get the error message "EA App Crashed Unexpectedly" as per the attached screenshot.
I've looked online at various solutions but nothing has worked - eg I've tried various options such as clearing the cache, deleting the Electronic Arts folder, changing compatability and running as administrator. I managed to get to the log in screen but then it crashed once I'd entered my credentials.
Please advise if there is a general issue with EA and, if not, what I can do to open EA
posting again almost 24 hours later, after checking this almost hourly on my phone browser.
this is really disheartening. NEVER in my life have i spent over $1000 not only on a single game, but also on something that i don't physically own ! as a player who's invested so much into just this installment alone, i'm TERRIFIED of saying or doing the wrong thing and getting wrongfully banned, thus completely losing access. i fell in love with the sims back in 2004. i would play the sims 2 almost every single day. i have the fondest memories of playing it all day on snow days and weekends.
this is so wrong, EA. the worst the origin app did was not track my gameplay hours from 2015-2019, despite being online the entire time.
the FIRST thing i did was clear my cache. then i immediately feared the worst, as now CurseForge has mods that are confirmed to have malware in them. so, i panicked and deleted a bunch of mods that were most definitely safe.
not that they care but:
EA ID/USERNAME: one of hundreds
TIMESTAMP: 4 P.M. EST 2/7/2024 , only 20 minutes after having played.
ERROR: the same error as everyone else.
this is so messed up. please, PLEASE, make a way for us to play this without the app, or if anything, something like the older games. give us players a guarantee that we're not going to be out hundreds to thousands of dollars if we lose access to this. physically owning my sims 2, sims 1, and base game sims 3 disks is the most comforting thing to me right now. sure, we don't have to keep buying your content only to complain, but we each have our own special reasons for playing, even just being that of enjoying the game. i own every pack except for Horse Ranch, the Chef Hustle, and a handful of kits. i only regret the fact that i don't own physical copies.
so many devs are leaving TS4 and EA, and it's worrying. there isn't a single item/good/purchase out there where you spend $1000+ and have nothing to show for it, other than NFTs, maybe.
please fix this. it's messed up. you dropped the ball on Will Wright with Spore, causing his leave, and now you just continue to tarnish the name of the franchise.
This is ridiculous, and im so disappointed, it's been so long since this issue occured and its affecting so many people. Please get this handled!! This is wasting time and money
Considering its taken nearly a day for the EA help team to put out a statement on their social media, its worrying. I see that the "work around" isn't exactly a good one. I wonder if we will be able to know what exactly is going on that shuts down an entire application. It certainly needs to be reviewed as if there is a problem with steam servers, it switches to offline immediately, where as the EA app needs to be switched to offline; and for reference, the app still breaks even if its switched to offline mode, so its definitely on EA's end. I hope they manage to put out a statement or more info regarding what is going on but agree that this is not a good look and very very wrong. They need to allow games to be played without the EA app, the fact a web app is required to play a game is not useful if the app itself does not work like in this case.
As i said previously, im switching over to steam where my games actually work until EA get this fixed, which they better have as there is no 39 pages of customers saying the same thing.
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Thank you. \n \n \n...","body@stringLength":"7464","rawBody":"
\n
RESOLVED
\n
\n
\n
UPDATE: If you continue to experience this error after the fix for this instance of the error went live on Feb. 17, 2024, please report it in this thread. Thank you.
\n
\n
\n
\n
Hi everyone,\n\n
Thank you for reaching out and letting us know about this frustrating issue. We truly understand how frustrating it can be when things aren't working as they should.
\n\n
Please know that our teams are fully committed to resolving this problem as quickly as possible. We're currently putting all our efforts into finding a solution.
\n\n\n\n
Workarounds:
\n\n
For a potential workaround to play The Sims 4 or other games that support Offline Mode, follow these steps:link.
\n\n\n\n
Additional information - No longer being collected at the moment:
If you're still experiencing crashes even after clearing the EA app cache(if possible), please share the following requested data with us where possible:
\n\n
REQUESTED DATA - UPDATED VERSION:
\n\n
Your EA ID/Username:
\n\n
Timestamp when the issue first occurred (date/time):
\n\n
When does the error occur (opening the EA app, starting a game via the EA app, Steam, Epic, or during gameplay?):
\n\n
What is the current version of your EA app (check here on how to see this): *Edit: if you can't open the client, you can't check this. That's okay!
Please share the most recent EA app logs and attach them to your post (check here on how to do this):
\n\n
Many thanks in advance!
\n
\n
We understand the frustration that the issue brings, but we kindly ask that you keep the forumGuidelinesin mind, keep the discussionon-topic, and refrain from 'flooding' the thread. This allows us to better identify, understand, and address your concerns and ensures that the forum remains a productive safe space for all users.
UPDATE: If you continue to experience this error after the fix for this instance of the error went live on Feb. 17, 2024, please report it in this thread. Thank you.
\n
\n
\n
\n
Hi everyone,\n\n
Thank you for reaching out and letting us know about this frustrating issue. We truly understand how frustrating it can be when things aren't working as they should.
\n\n
Please know that our teams are fully committed to resolving this problem as quickly as possible. We're currently putting all our efforts into finding a solution.
\n\n\n\n
Workarounds:
\n\n
For a potential workaround to play The Sims 4 or other games that support Offline Mode, follow these steps:link.
\n\n\n\n
Additional information - No longer being collected at the moment:
If you're still experiencing crashes even after clearing the EA app cache(if possible), please share the following requested data with us where possible:
\n\n
REQUESTED DATA - UPDATED VERSION:
\n\n
Your EA ID/Username:
\n\n
Timestamp when the issue first occurred (date/time):
\n\n
When does the error occur (opening the EA app, starting a game via the EA app, Steam, Epic, or during gameplay?):
\n\n
What is the current version of your EA app (check here on how to see this): *Edit: if you can't open the client, you can't check this. That's okay!
Please share the most recent EA app logs and attach them to your post (check here on how to do this):
\n\n
Many thanks in advance!
\n
\n
We understand the frustration that the issue brings, but we kindly ask that you keep the forumGuidelinesin mind, keep the discussionon-topic, and refrain from 'flooding' the thread. This allows us to better identify, understand, and address your concerns and ensures that the forum remains a productive safe space for all users.
"},"Conversation:conversation:7661237":{"__typename":"Conversation","id":"conversation:7661237","solved":true,"topic":{"__ref":"ForumTopicMessage:message:7661237"},"lastPostingActivityTime":"2025-02-05T01:48:28.605Z","lastPostTime":"2025-02-05T01:48:28.605Z","unreadReplyCount":795,"isSubscribed":false},"ModerationData:moderation_data:7661237":{"__typename":"ModerationData","id":"moderation_data:7661237","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:7661237_1":{"__typename":"Revision","id":"revision:7661237_1","lastEditTime":"2024-02-09T13:41:19.369Z"},"ForumReplyMessage:message:7661255":{"__typename":"ForumReplyMessage","id":"message:7661255","conversation":{"__ref":"Conversation:conversation:7661237"},"author":{"__ref":"User:user:1291966"},"revisionNum":1,"uid":7661255,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ea-app-technical-issues-en"},"subject":"Re: [FIXED] \"The app crashed unexpectedly\" error in EA app since Feb. 7, 2024","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:7661255"},"parent":{"__ref":"ForumReplyMessage:message:7661239"},"body":"
i'm glad i'm not the only one !
","body@stringLength":"38","rawBody":"
i'm glad i'm not the only one !
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RESOLVED - Post Marked as Solution for Visibility
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UPDATE: If you continue to experience this error after the fix for this instance of the error went live on Feb. 17, 2024, please report it in this thread. Thank you.
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Hello all,
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It seems that recent discussions related to this issue in this thread are not about the original problem this thread was opened for. As the original issue has now been resolved, we will be locking this thread.
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Should you encounter any problems with the EA app, kindly report them in the Bug Reports & Technical Issues board. Please provide as much detail as possible about the issue you are facing.
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Hi, until today I've had no issues with the EA app. However, today when trying to open the App I get the error message \"EA App Crashed Unexpectedly\" as per the attached screenshot.
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I've looked online at various solutions but nothing has worked - eg I've tried various options such as clearing the cache, deleting the Electronic Arts folder, changing compatability and running as administrator. I managed to get to the log in screen but then it crashed once I'd entered my credentials.
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Please advise if there is a general issue with EA and, if not, what I can do to open EA
\n\n\n
\n\n
CM edit: edited title for clarity.
","body@stringLength":"991","rawBody":"
Hi, until today I've had no issues with the EA app. However, today when trying to open the App I get the error message \"EA App Crashed Unexpectedly\" as per the attached screenshot.
\n\n
I've looked online at various solutions but nothing has worked - eg I've tried various options such as clearing the cache, deleting the Electronic Arts folder, changing compatability and running as administrator. I managed to get to the log in screen but then it crashed once I'd entered my credentials.
\n\n
Please advise if there is a general issue with EA and, if not, what I can do to open EA
\n\n\n
\n\n
CM edit: edited title for clarity.
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[FIXED] \"The app crashed unexpectedly\" error in EA app since Feb. 7, 2024","moderationData":{"__ref":"ModerationData:moderation_data:7661264"},"body":"
Same getting same message and uninstalled reinstalled the windows app...is there any other way to play our games?
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posting again almost 24 hours later, after checking this almost hourly on my phone browser.
this is really disheartening. NEVER in my life have i spent over $1000 not only on a single game, but also on something that i don't physically own ! as a player who's invested so much into just this installment alone, i'm TERRIFIED of saying or doing the wrong thing and getting wrongfully banned, thus completely losing access. i fell in love with the sims back in 2004. i would play the sims 2 almost every single day. i have the fondest memories of playing it all day on snow days and weekends.
this is so wrong, EA. the worst the origin app did was not track my gameplay hours from 2015-2019, despite being online the entire time.
the FIRST thing i did was clear my cache. then i immediately feared the worst, as now CurseForge has mods that are confirmed to have malware in them. so, i panicked and deleted a bunch of mods that were most definitely safe.
not that they care but:
EA ID/USERNAME: one of hundreds
TIMESTAMP: 4 P.M. EST 2/7/2024 , only 20 minutes after having played.
ERROR: the same error as everyone else.
this is so messed up. please, PLEASE, make a way for us to play this without the app, or if anything, something like the older games. give us players a guarantee that we're not going to be out hundreds to thousands of dollars if we lose access to this. physically owning my sims 2, sims 1, and base game sims 3 disks is the most comforting thing to me right now. sure, we don't have to keep buying your content only to complain, but we each have our own special reasons for playing, even just being that of enjoying the game. i own every pack except for Horse Ranch, the Chef Hustle, and a handful of kits. i only regret the fact that i don't own physical copies.
so many devs are leaving TS4 and EA, and it's worrying. there isn't a single item/good/purchase out there where you spend $1000+ and have nothing to show for it, other than NFTs, maybe.
please fix this. it's messed up. you dropped the ball on Will Wright with Spore, causing his leave, and now you just continue to tarnish the name of the franchise.
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This is ridiculous, and im so disappointed, it's been so long since this issue occured and its affecting so many people. Please get this handled!! This is wasting time and money
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Considering its taken nearly a day for the EA help team to put out a statement on their social media, its worrying. I see that the \"work around\" isn't exactly a good one. I wonder if we will be able to know what exactly is going on that shuts down an entire application. It certainly needs to be reviewed as if there is a problem with steam servers, it switches to offline immediately, where as the EA app needs to be switched to offline; and for reference, the app still breaks even if its switched to offline mode, so its definitely on EA's end. I hope they manage to put out a statement or more info regarding what is going on but agree that this is not a good look and very very wrong. They need to allow games to be played without the EA app, the fact a web app is required to play a game is not useful if the app itself does not work like in this case.
As i said previously, im switching over to steam where my games actually work until EA get this fixed, which they better have as there is no 39 pages of customers saying the same thing.
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