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EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
12 months ago
Solved

[FIXED] "The app crashed unexpectedly" error in EA app since Feb. 7, 2024

RESOLVED   UPDATE: If you continue to experience this error after the fix for this instance of the error went live on Feb. 17, 2024, please report it in this thread. Thank you.   ...
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  • EA_Leeuw's avatar
    EA_Leeuw
    12 months ago
    RESOLVED - Post Marked as Solution for Visibility

    UPDATE: If you continue to experience this error after the fix for this instance of the error went live on Feb. 17, 2024, please report it in this thread. Thank you.

    Hello all,

    It seems that recent discussions related to this issue in this thread are not about the original problem this thread was opened for. As the original issue has now been resolved, we will be locking this thread.

    Should you encounter any problems with the EA app, kindly report them in the Bug Reports & Technical Issues board. Please provide as much detail as possible about the issue you are facing.

    Thank you.

    Previous accepted res.

Teypetts's avatar
Teypetts
12 months ago

Hi, until today I've had no issues with the EA app.  However, today when trying to open the App I get the error message "EA App Crashed Unexpectedly" as per the attached screenshot.

I've looked online at various solutions but nothing has worked - eg I've tried various options such as clearing the cache, deleting the Electronic Arts folder, changing compatability and running as administrator.   I managed to get to the log in screen but then it crashed once I'd entered my credentials.

Please advise if there is a general issue with EA and, if not, what I can do to open EA

CM edit: edited title for clarity.

michaellah157's avatar
michaellah157
12 months ago

I have had this same thing since yesterday. Yesterday, I downloaded Flash Player to play Papa's Bakeria directly on my laptop, and it totally crashed the EA app. It's not working and I tried everything that was recommended. I am helpless and I'm on the verge of crying...

  • Tinkabel76's avatar
    Tinkabel76
    12 months ago

    I'm so glad I'm not the only one. I've tried everything to no avail. I can't even play Sims 3 because the app straight up won't open.

    • MissPennsylvani's avatar
      MissPennsylvani
      12 months ago

      EA aop is still down for me. Was anyone else able to get it running again? 

      • Kris55's avatar
        Kris55
        12 months ago
        @MissPennsylvania If you are trying to play the sims try my workaround post #309

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