Forum Discussion

Community Manager

2 years ago

Solved

[FIXED] "The app crashed unexpectedly" error in EA app since Feb. 7, 2024

RESOLVED UPDATE: If you continue to experience this error after the fix for this instance of the error went live on Feb. 17, 2024, please report it in this thread. Thank you. ...

bug

mac

EA_Leeuw
2 years ago

RESOLVED - Post Marked as Solution for Visibility

UPDATE: If you continue to experience this error after the fix for this instance of the error went live on Feb. 17, 2024, please report it in this thread. Thank you.

Hello all,

It seems that recent discussions related to this issue in this thread are not about the original problem this thread was opened for. As the original issue has now been resolved, we will be locking this thread.

Should you encounter any problems with the EA app, kindly report them in the Bug Reports & Technical Issues board. Please provide as much detail as possible about the issue you are facing.

Thank you.

Previous accepted res.

318d5a0bd7be46e

2 years ago

The problem has been solved it seems, I can play star wars jedi survivor now.

Hershi2
2 years ago
it hasnt been resolved for me. i still cant play bf 2042
- Player_n82j036h
  2 years ago
  no way for nfs:heat paid on steam... only way for crash 🙂
  QA department gone away from EA
  - melisa42
    2 years ago
    the app is still crashing for me, its never worked since the 7th.
    I've tried to reinstall, repair, clear cache ect. the walk around doesn't even work for me.
    is anyone else still having issues after they've said its been 'resloved'

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Thank you. \n \n \n...","body@stringLength":"7464","rawBody":"

RESOLVED

UPDATE: If you continue to experience this error after the fix for this instance of the error went live on Feb. 17, 2024, please report it in this thread. Thank you.

~~Hi everyone,~~\n\n

~~Thank you for reaching out and letting us know about this frustrating issue. We truly understand how frustrating it can be when things aren't working as they should.~~

\n\n

~~Please know that our teams are fully committed to resolving this problem as quickly as possible. We're currently putting all our efforts into finding a solution.~~

\n\n

Workarounds:

\n\n

For a potential workaround to play The Sims 4 or other games that support Offline Mode, follow these steps: link.

\n\n

~~Additional information - No longer being collected at the moment:~~

\n\n

Spoiler

~~If you're still experiencing crashes even after clearing the EA app cache (if possible), please share the following requested data with us where possible:~~

\n\n

~~REQUESTED DATA - UPDATED VERSION:~~

\n\n

~~Your EA ID/Username:~~

\n\n

~~Timestamp when the issue first occurred (date/time):~~

\n\n

~~When does the error occur (opening the EA app, starting a game via the EA app, Steam, Epic, or during gameplay?):~~

\n\n

What is the current version of your EA app (check here on how to see this):
*Edit: if you can't open the client, you can't check this. That's okay!

\n\n

~~Please share an EA app Error Reporter ID here in the thread:~~

~~or Origin Error Report (OER):~~

\n\n

~~Please share the most recent EA app logs and attach them to your post (check here on how to do this):~~

\n\n

~~Many thanks in advance!~~

\nIf you're still experiencing crashes even after clearing the EA app cache (if possible), please share the following requested data with us where possible:\n \nREQUESTED DATA - UPDATED VERSION:\n \nYour EA ID/Username: \n \nTimestamp when the issue first occurred (date/time):\n \nWhen does the error occur (opening the EA app, starting a game via the EA app, Steam, Epic, or during gameplay?):\n \nWhat is the current version of your EA app (check here on how to see this):*Edit: if you can't open the client, you can't check this. That's okay!\n \nPlease share an EA app Error Reporter ID here in the thread:\nor Origin Error Report (OER):\n \nPlease share the most recent EA app logs and attach them to your post (check here on how to do this):\n \nMany thanks in advance!\n

We understand the frustration that the issue brings, but we kindly ask that you keep the forum Guidelines in mind, keep the discussion on-topic, and refrain from 'flooding' the thread. This allows us to better identify, understand, and address your concerns and ensures that the forum remains a productive safe space for all users.

","kudosSumWeight":11,"postTime":"2024-02-09T13:41:19.369Z","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:bug","text":"bug","time":"1970-01-01T08:58:57.645+01:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:mac","text":"mac","time":"2024-07-17T02:55:59.153+01:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:pc","text":"pc","time":"2024-07-15T21:50:17.283+01:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":2,"currentRevision":{"__ref":"Revision:revision:7661237_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":36093},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

RESOLVED

UPDATE: If you continue to experience this error after the fix for this instance of the error went live on Feb. 17, 2024, please report it in this thread. Thank you.

~~Hi everyone,~~\n\n

~~Thank you for reaching out and letting us know about this frustrating issue. We truly understand how frustrating it can be when things aren't working as they should.~~

\n\n

~~Please know that our teams are fully committed to resolving this problem as quickly as possible. We're currently putting all our efforts into finding a solution.~~

\n\n

Workarounds:

\n\n

For a potential workaround to play The Sims 4 or other games that support Offline Mode, follow these steps: link.

\n\n

~~Additional information - No longer being collected at the moment:~~

\n\n

Spoiler

~~If you're still experiencing crashes even after clearing the EA app cache (if possible), please share the following requested data with us where possible:~~

\n\n

~~REQUESTED DATA - UPDATED VERSION:~~

\n\n

~~Your EA ID/Username:~~

\n\n

~~Timestamp when the issue first occurred (date/time):~~

\n\n

~~When does the error occur (opening the EA app, starting a game via the EA app, Steam, Epic, or during gameplay?):~~

\n\n

What is the current version of your EA app (check here on how to see this):
*Edit: if you can't open the client, you can't check this. That's okay!

\n\n

~~Please share an EA app Error Reporter ID here in the thread:~~

~~or Origin Error Report (OER):~~

\n\n

~~Please share the most recent EA app logs and attach them to your post (check here on how to do this):~~

\n\n

~~Many thanks in advance!~~

"},"Conversation:conversation:7661237":{"__typename":"Conversation","id":"conversation:7661237","solved":true,"topic":{"__ref":"ForumTopicMessage:message:7661237"},"lastPostingActivityTime":"2025-02-05T01:48:28.605Z","lastPostTime":"2025-02-05T01:48:28.605Z","unreadReplyCount":795,"isSubscribed":false},"ModerationData:moderation_data:7661237":{"__typename":"ModerationData","id":"moderation_data:7661237","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:7661237_1":{"__typename":"Revision","id":"revision:7661237_1","lastEditTime":"2024-02-09T13:41:19.369Z"},"ForumReplyMessage:message:7662012":{"__typename":"ForumReplyMessage","id":"message:7662012","conversation":{"__ref":"Conversation:conversation:7661237"},"author":{"__ref":"User:user:4114726"},"revisionNum":1,"uid":7662012,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ea-app-technical-issues-en"},"subject":"Re: [FIXED] \"The app crashed unexpectedly\" error in EA app since Feb. 7, 2024","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:7662012"},"parent":{"__ref":"ForumTopicMessage:message:7661237"},"body":"

The problem has been solved it seems, I can play star wars jedi survivor now.

","body@stringLength":"84","rawBody":"

The problem has been solved it seems, I can play star wars jedi survivor now.

","kudosSumWeight":0,"repliesCount":7,"postTime":"2024-02-11T14:00:10.250Z","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:7662012_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":1771},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[],"replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwxMHwzOToxfGludCw3NjYyMDE0LDc2NjIwMTQ","node":{"__ref":"ForumReplyMessage:message:7662014"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1740551515221":{"__typename":"CachedAsset","id":"theme:customTheme1-1740551515221","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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RESOLVED - Post Marked as Solution for Visibility

\n\n

UPDATE: If you continue to experience this error after the fix for this instance of the error went live on Feb. 17, 2024, please report it in this thread. Thank you.

\n\n

Hello all,

\n\n

It seems that recent discussions related to this issue in this thread are not about the original problem this thread was opened for. As the original issue has now been resolved, we will be locking this thread.

\n\n

Should you encounter any problems with the EA app, kindly report them in the Bug Reports & Technical Issues board. Please provide as much detail as possible about the issue you are facing.

\n\n

Thank you.

\n\n

Previous accepted res.

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[FIXED] \"The app crashed unexpectedly\" error in EA app since Feb. 7, 2024","moderationData":{"__ref":"ModerationData:moderation_data:7662014"},"body":"

it hasnt been resolved for me. i still cant play bf 2042

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no way for nfs:heat paid on steam... only way for crash 🙂

QA department gone away from EA

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the app is still crashing for me, its never worked since the 7th.

I've tried to reinstall, repair, clear cache ect. the walk around doesn't even work for me.

is anyone else still having issues after they've said its been 'resloved'

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Forum Discussion

[FIXED] "The app crashed unexpectedly" error in EA app since Feb. 7, 2024

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