game download issues
hi EA! whenever i try to download any game, i click on it and where it would say download or play, it says "this game is not currently playable". its been like this for a few months, and i've done ev...
Forum Discussion
EA_Solaire
Community Manager
Community ManagerHello @du9etgfx7d3e
Is your EA account currently set as an underage or teen account?
@EA_Solaire not that i know of, is there a way to check or change that?
- EA_Solaire
We're not able to check for this on the forums as we don't have access to your account details, but the live support team can check on this for you and see what's causing this error.
To speak with live support on this, you can submit a request here: https://help.ea.com/en/help/faq/using-ea-help/
i’ve been there before, and waited at least a month and nothing they said helped. is there a way to check or change that i can do on my device?
- EA_Solaire
We'll need live support to review your account information to see what's causing the error for you. Please submit a brand new help case on the site so the team can look into this again for you.
