Forum Discussion
Product: EA Desktop
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) ?
Which client functionality are you experiencing this bug with? Download Game
When did this happen? (dd.mm.yy hh:mm) 05/29/2021
Summarize your bug Cannot download ME:Andromeda. Keep getting the following error: "There was a slight hiccup and we couldn't finish installing Game Name Unavailable. Restart your PC and try again."
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Try to download ME:Andromeda?
What happens when the bug occurs? I keep getting the following error: "There was a slight hiccup and we couldn't finish installing Game Name Unavailable. Restart your PC and try again." Other games I own through EA have downloaded with minimal issues
What do you expect to see? I expect to see that the download occurring and the game downloading
I've tried:
-Clearing EA Desktop cache
-Restarting my computer
-Force closing the app and deleting all files in AppData folder
-Turning off antivirus and firewall and trying to install the game
-Uninstalling the EA Desktop app, restarting computer & reinstalling app through Xbox Live
-Uninstalling EA app, turning off antivirus and firewall and installing EA app
All these were no joy.
I haven't hit the computer with a hammer yet, but that's the only thing I haven't tried.
All my games still play and download through Origin with no issues. And yes, Origin is NOT running while I do all this.
-I'm unable to get an error report through EA Desktop. I can put in all the information in the window, but no matter what resolution I use on my screen, the submit button appears below the Windows bar. This makes submitting impossible. I have enclosed a screenshot as proof of the submission issue.
I'm enclosing a Razer diagnostic report for additional information.
Hi,
when I try download any game which is from EA Play it shows this message.
I've tried changing UAC, reinstalling app and still nothing. In attachment you have what it shows.
Edit: Error just fixed itself. Idk
- 4 years ago@NerffedMixer I have the same issue. Cannot download anything from EA Play connected with Xbox Game Pass
- holger14054 years agoHero+
@MrocznyJedwabnik @NerffedMixer
Did you tried the steps in this post?
- 4 years ago@holger1405 I've tried that one too, didn't help.