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AhnenerbeUnit's avatar
AhnenerbeUnit
5 years ago
Solved

Game not appear as owned on Ea Desktop but does on Origin

Product: EA Desktop Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) Which client functionality are you experiencing this bug with? Browse Games When did th...
bug
mac
pc
  • EA_Jason's avatar
    EA_Jason
    5 years ago

    Hi @AhnenerbeUnit,

    I'm sorry about the late reply. 

    You mentioned that you purchased BF2042 through a third party retailers. We are currently looking into a bug where games purchased through third party retailers don't show up in the EA app. 

    The workaround for this is to play the game through Origin while we are investigating this. 

AhnenerbeUnit's avatar
AhnenerbeUnit
4 years ago

Yes everything is appearing and working fine on origin

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    4 years ago

    As EA App is in beta @AhnenerbeUnit then you may see things like this pop-up.

    I'd recommend using Origin for the games not showing in the EA App.


    Darko 

    • tschleuss's avatar
      tschleuss
      4 years ago

      I have the same issue for The Sims 4 DLCs.. 

      EA Desktop shows me that I don't have 6 DLCs, whereas
      when I'm using Origin I can see all of them as purchased.

      • EA_Darko's avatar
        EA_Darko
        Icon for Community Manager rankCommunity Manager
        4 years ago

        Hey @tschleuss please see my response above your post.

        Darko

    • timj78a's avatar
      timj78a
      3 years ago

      I'm having the same issue with Sim City(2013), The Cities of Tomorrow expansion, the rest of it's add-ons, and several other games and add-ons, it shows me only owning some, but not all of what i actually own

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