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kristinlg00's avatar
kristinlg00
Seasoned Newcomer
8 days ago

Re: Fairy Garden EA app Error - "Game Ownership Disabled or Deleted"

My game was running so slowly, so I tried to repair it. When it came to the new pack I get the message that the game ownership is disabled or deleted. I preordered the pack a few weeks ago. What to do? I thought it was my Mac, so I restarted it, but the same happens.

And my sister, who also preordered the pack, she was playing a long time with the new pack yesterday, but now she just gets the loading screen.

Anybody have any tips on what to do?

5 Replies

  • himynameisbre's avatar
    himynameisbre
    Seasoned Newcomer
    8 days ago

    OMG mine is doing the same thing. I created a case. idk what to do cause at this point I have tried everything. Something might be wrong with the EA app

  • himynameisbre's avatar
    himynameisbre
    Seasoned Newcomer
    8 days ago

    so my game worked after I deleted ea and reinstalled it. Then uninstalled the sims 4 and reinstalled it

  • DizzyDee-K's avatar
    DizzyDee-K
    Seasoned Ace
    8 days ago

    My reports ID: 784d76ca-dc3f-4986-b6d0-0dbde34fc3ef

    Same. The Sims Enchanted by Nature plus Fairy Garden Digital Content. Won't repair game because I don't own these items. Yet I do.

     

  • xynallium's avatar
    xynallium
    Seasoned Newcomer
    8 days ago

    I am having the same issue and have tried clears the cache and restarting the app. even redownloading the sims 4 which worked and downloaded the pack but whenever i go to repair it stops on the fairy pack and wont work.

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