Forum Discussion

TLightz's avatar
TLightz
12 months ago

Game Pass Ultimate for PC doesnt give EA Play

I've bought game pass ultimate for pc, installed the EA App, linked it to my xbox account, and on the Xbox App all of the EA play games show up, tells me I can install. Then it takes me to the EA App...
pc
technical issues
EA_Pulsar's avatar
EA_Pulsar
Icon for Community Manager rankCommunity Manager
12 months ago

Hey @TLightz 

Please clear the cache for the EA app and the Xbox app, and then give it another try. 

The EA app
  1. Select the three dashes in the far-left corner of the EA app.
  2. Scroll to Help.
  3. Click App recovery.
  4. Select Clear cache.

Xbox app:

Go to Settings> System> Apps & features> Select App> Advanced options> Reset.

Let me know how that goes. 

37weazel37's avatar
37weazel37
12 months ago

I am having the same issue, I was playing Jedi Survivor earlier today, launched it this afternoon and Ea app library say games have been removed from your library, jedi survivor has been removed and reason is Your Epic Subscription has ended, renew your subscription to continue playing. 

I have an ultimate pass and its linked properly.

About EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.7,348 PostsLatest Activity: 35 minutes ago