Forum Discussion

TLightz's avatar
TLightz
2 years ago

Game Pass Ultimate for PC doesnt give EA Play

I've bought game pass ultimate for pc, installed the EA App, linked it to my xbox account, and on the Xbox App all of the EA play games show up, tells me I can install. Then it takes me to the EA App...
pc
technical issues
EA_Pulsar's avatar
EA_Pulsar
Icon for Community Manager rankCommunity Manager
2 years ago

Hey @TLightz 

Please clear the cache for the EA app and the Xbox app, and then give it another try. 

The EA app
  1. Select the three dashes in the far-left corner of the EA app.
  2. Scroll to Help.
  3. Click App recovery.
  4. Select Clear cache.

Xbox app:

Go to Settings> System> Apps & features> Select App> Advanced options> Reset.

Let me know how that goes. 

SnixDoesStuff's avatar
SnixDoesStuff
2 years ago
@EA_Pulsar this seems to be related to the issue with games dissapearing from the ea app I have an issue where I'm subscribed to the xbox game pass but all the ea games I had downloaded from the xbox app that were added to my ea app have been removed and that it states they were removed because a subscription to epic had ended but I never was subscribed to epic in the first place

About EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.7,854 PostsLatest Activity: 42 minutes ago