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Genevieve020620's avatar
Genevieve020620
2 years ago

Game won't load in the EA app on Macbook Pro

I didn't play the game for 2 weeks and when I tried to play the game today, it just won't load. To clarify, I can open the EA app, but the Sims 4 game itself won't load; I can't even see the icon in the EA app! Last time I played was on May 27th and it worked fine. Additionally, the packs won't load when I try to buy them too; however, I can see their icons. PLEASE HELP this is so frustrating ugh!!!!!!

Here's the list of things I did that did not solve the problem:

  1. restart the laptop
  2. restart the EA app
  3. redownload the EA app
  4. try without the mods
  5. reconnect the internet 

Some additional info:

  • I just got back from traveling and I used a VPN to play the Sims 4 during my travel but I deleted it when I got back in case it's causing the problem. 
  • I am using the 16" MacBook Pro from 2021.
  • I had to force quit the game the last time I played because it froze.
mac
technical issues

3 Replies

  • Wick3dlyDivine's avatar
    Wick3dlyDivine
    2 years ago

    I'm having the exact same problem! Ever since it asked me to update my origin to EA app and I agreed, I haven't been able to get sims to load at all. Removed all my mods, cleared caches, restarted all laptop, sims and EA. Fo a while the EA updating the app would freeze at a certain point. Now it loads then say It has unexpectedly crashed. Then I can't even get the crash report to load. It tells me to come back in a minute. I play it on my 2018 MacBook Air 13'. This has been an ongoing problem for me since the beginning of June :'(.

  • ece120402's avatar
    ece120402
    12 months ago

    I’m having the same issue, too. But mine is still can’t load. My ea app doesn’t launch at all I can only see the main page. 

    As I see you could download the sims but it crashes. I’m wondering, after resetting your computer, was the game at least downloadable? 

    Also, I haven't been able to play the sims for a month either. It’s so annoying that we’re not able to play the game which we PAID for. I feel you☹️ <3

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    12 months ago

    Hi everyone,

    Please ensure we stay on topic, as there are currently multiple unrelated issues being discussed.

    The original post by @Genevieve020620 is about the blank game tiles in the EA app, not other error messages or issues. Let's keep the discussion focused on that, or use the forum's search function to find and respond to a thread relevant to your issue.

    @Genevieve020620, could you please take a look at the following and let me know if it is in any way helpful to you: [INFO] Having Trouble Loading Your EA app Library or Seeing Blank Game Tiles?

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