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projrgamer101's avatar
projrgamer101
5 years ago
Solved

Games are not added to My Collection on EA Desktop (Teen accounts)

Product: EA Desktop Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) Which client functionality are you experiencing this bug with? Download Game When did...
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mac
pc
  • EA_Jason's avatar
    EA_Jason
    4 years ago

    Hi everyone, 

    There was a recent update for the EA app which addressed this issue. Could you please check and let me know if it is working for you now?

    The exact issue was that teen accounts in the UK and Germany were unable to add games to their collection and this has been fixed. 

    Should you have a similar issue, then please post in the appropriate topic or create a new one if no such topic exists. 

EA_Jason's avatar
EA_Jason
Icon for EA SPORTS FC™ Team rankEA SPORTS FC™ Team
4 years ago
@Lazlo1996 Not yet, no. We are still investigating.
itsdan231006's avatar
itsdan231006
4 years ago

@EA_Jason Is there any update on this issue? I am currently paying for a service I am not receiving.

  • Alfredo180209's avatar
    Alfredo180209
    4 years ago

    it's literally gonna be over in a few days plzzzzzz fix

  • itsdan231006's avatar
    itsdan231006
    4 years ago

    I just tried using a free VPN and was able to install any game.

  • EA_Jason's avatar
    EA_Jason
    Icon for EA SPORTS FC™ Team rankEA SPORTS FC™ Team
    4 years ago

    @itsdan231006 I don't have any updates to share at this point I'm afraid. 

    @ARCH_BARCH_1230 In that case you might be having a different issue, such as the game not being available in your region. The other posts in this thread are about specific account types having issues with adding any game to their collection. 

    • asherdub77's avatar
      asherdub77
      4 years ago
      My son has a teen account linked to his game pass. Same issue not able to download, just a flash of the spinner. Using a VPN to connect to the US worked as well.
      • EA_Jason's avatar
        EA_Jason
        Icon for EA SPORTS FC™ Team rankEA SPORTS FC™ Team
        4 years ago
        @asherdub77 Really? That's some good information to have. Could you also tell me which region is set on the account?

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