I have tried all the troubleshooting and spoken to customer support however my games will still not download. It gets to 49% and then stops. I can see on other forums this is a common error, why does it seem to not have been sorted?
I had similar problems and my EA Play app did not work at all including not loading the libarary, etc.
Anyway, my issue was finally resolved when i realized that one of my startup apps or background services were interfering with EA Play.
Passing on the link to the thread in case it helps: https://answers.ea.com/t5/Mass-Effect-Legendary-Edition/PC-Mass-Effect-Legendary-Edition-does-not-start/td-p/13861627
Good luck!
