I am trying to login to my EA FC25 companion app and it seems my email has been changed to a 10mail.org, the account is still linked to my Xbox account but I can’t login or changed the email via Ea. How can I access anything when I can’t get onto the email???
[Image removed - EA_Barry]
After I put my details in and wait I still get nothing
Community ManagerHi TehRezahh,
No, the only way to reach the support team is through the EA Help site. Were you able to open a live chat box after clicking on that link? Did you see a message pop up when opening the chat Icon? Just in case that's what happened, make sure to select keep waiting and do not close the page or the connection to the chat will be lost and the case closed as a result. The live chat conversations take place in real time, so it's important to stay on the page and not close it down, refresh the page, or leave it in order to connect through to an advisor for help.
- EA_Lanna
I have tried this still no response any other way?
Community ManagerHi TehRezahh,
It sounds like you've a compromised EA account. It'd be best to get in touch with our support team directly. They'll do their best to help you recover the EA account and update the EA account details like the email address.
To reach them, click on this link and scroll down to Still need help, and select Chat with us. You should then be able to fill in some information and submit it to start a live chat conversation with the live support team.
I'll also pop a few links below to our EA Help guides for more advice on Hacked Accounts and Account Security:
- EA_Lanna
