HELP CAN'T PURCHASE ANYTHING!
Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? i don't know
What expansions, game packs, and stuff packs do you have installed? Lots.
Steps: How can we find the bug ourselves? I'll report what the problem is.
What happens when the bug occurs? I want to be able to purchase something, every time I try to purchase something it keeps saying my request could not be processed, I just bought something with this visa and I checked the balance, it still has 48 dollars yet when I try to purchase another expansion pack, it doesn't work! It keeps saying this, and I know it works because I just purchased wedding stories with it and that worked.
What do you expect to see? I want to be able to purchase something, every time I try to purchase something it keeps saying my request could not be processed, I just bought something with this visa and I checked the balance, it still has 48 dollars yet when I try to purchase another expansion pack, it doesn't work! It keeps saying this, and I know it works because I just purchased wedding stories with it and that worked.
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? No
I want to be able to purchase something, every time I try to purchase something it keeps saying my request could not be processed, I just bought something with this visa and I checked the balance, it still has 48 dollars yet when I try to purchase another expansion pack, it doesn't work! It keeps saying this, and I know it works because I just purchased wedding stories with it and that worked.
Hi @jennybean
Please try the following steps to clear up this error:
- Use a different payment method
- Make sure your billing details in the EA app match the billing details for your card
- Remove and re-add your payment method from your account
- Make sure the location on your account matches your real location
If you still have issues once you've run through these steps, we'll need the live support team to investigate into this a bit further, as we don't have access to review your account details here on the forums. Live support can look into your account and see what's causing this transaction to get stuck, you can contact the team by submitting a help request on the site here.
