Forum Discussion

dfb5ab9c8d5d6ab's avatar
dfb5ab9c8d5d6ab
3 years ago
Solved

How do I register past purchases from Origin in EA Play app?

To be frank, let me start by saying how pissed I am that I was forced into downloading a new app and automatically having Origin uninstalled at the same time as if it would actually be a seamless pro...
bug
mac
pc
  • EA_Solaire's avatar
    EA_Solaire
    3 years ago

    Hey there @dfb5ab9c8d5d6ab7,

    If these purchases were made directly through Origin, they would have transferred over to the EA app as long as you were logging into the EA app with the same login details that you used for Origin. If you're not seeing this content in the EA app, it sounds like you may have 2 different EA account, and those previous purchases are on a separate account. 

    If your DLC and games are split between 2 different accounts, the live support team can look into merging these 2 accounts together for you- this isn't something we can look into over the forums since we don't have access to your specific account details. Please reach out to live support from the help site here, or you can contact in via Twitter or Facebook as well for further help on this. If you run into any issues getting in touch with the teams there, be sure to let me know. 

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
3 years ago

Hey there @dfb5ab9c8d5d6ab7,

If these purchases were made directly through Origin, they would have transferred over to the EA app as long as you were logging into the EA app with the same login details that you used for Origin. If you're not seeing this content in the EA app, it sounds like you may have 2 different EA account, and those previous purchases are on a separate account. 

If your DLC and games are split between 2 different accounts, the live support team can look into merging these 2 accounts together for you- this isn't something we can look into over the forums since we don't have access to your specific account details. Please reach out to live support from the help site here, or you can contact in via Twitter or Facebook as well for further help on this. If you run into any issues getting in touch with the teams there, be sure to let me know. 

NicoleRocketshi's avatar
NicoleRocketshi
3 years ago

I can not access any of my Origin content on the EA app - its completely gone. I don't understand how this is possible. 

I've tried to file cases, even tried to get live chat and they don't show up on my cases!!!!

HELP

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