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JVKarupa's avatar
JVKarupa
3 years ago
Solved

How to fix EA app Error 500?

Good day, The EA Platform has been showing a 500 error for the past week now. could you guys please assist with this. it's holidays and I've been wanting to play my games.  Please advise on thi...
bug
mac
pc
  • EA_Cade's avatar
    EA_Cade
    3 years ago

    Marked as Solution for visibility & in order to collect information.

    Hey all, 

    For anyone running into this issue continuously, if you could run the EA Error Reporter, submit your report, then post your Report ID in this thread it would be helpful for our investigation. 

    Thanks!

garylfc93's avatar
garylfc93
3 years ago

Product: the EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) ERROR 500
Which client functionality are you experiencing this bug with? Browse Games
When did this happen? (dd.mm.yy hh:mm) 16/09/22
Summarize your bug When I click on a game in the app or try and launch it, or download another game it comes up saying ERROR 500. I have tried redownloading app, resetting internet etc but nothing has changed.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Clicking on a game in the app.
What happens when the bug occurs? When I click on a game in the app or try and launch it, or download another game it comes up saying ERROR 500. I have tried redownloading app, resetting internet etc but nothng has changed.
What do you expect to see? The game to be downloadable or launched. ‌

‌

Product: the EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) ERROR 500
Which client functionality are you experiencing this bug with? Search
When did this happen? (dd.mm.yy hh:mm) 16/09/22
Summarize your bug When I click on a game in the app or try and launch it, or download another game it comes up saying ERROR 500. I have tried redownloading app, resetting internet etc but nothing has changed.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Clicking on a game in the app.
What happens when the bug occurs? When I click on a game in the app or try and launch it, or download another game it comes up saying ERROR 500. I have tried redownloading app, resetting internet etc but nothng has changed.
What do you expect to see? The game to be downloadable or launched.

‌

When I click on a game in the app or try and launch it, or download another game it comes up saying ERROR 500. I have tried redownloading app, resetting internet etc but nothing has changed.

cofmann's avatar
cofmann
3 years ago
Hi @garylfc93, does this happen on all games?

Do you have space on your drive?

/Atic

  • emmanuelharry's avatar
    emmanuelharry
    3 years ago
    @EA_Atic yes i have enough space on my drive. I was downloading the sims 4 and it got to 96% before the error 500 message came up. what should i do please?
    • blazeewnovaaa's avatar
      blazeewnovaaa
      3 years ago

      I'm having the same error with the same game!

    • Eli_Nahh's avatar
      Eli_Nahh
      2 years ago

      I have the same issue with the same game, but I can't even start downloading, I tried the thing with the app recovery but it doesnt work, idk wht to do..

  • agoak's avatar
    agoak
    3 years ago

    I'm having the same issue, and am also wondering why we need to log into an online account to play a game downloaded onto a home computer that i play at home with nobody else involved. More feaping creatures gumming up the works and forcing us to jump through unnecessary hoops actually lowers the value (but not the costs) of your games. this is exactly why I hadn't bought any games from EA games for the last two years and I'm starting to think that it was a mistake to start again.

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