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Access_g's avatar
Access_g
2 years ago
Solved

How to fix EA app Error Code EC:10005?

Product: The EA app Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) error code EC:10005 Which client functionality are you experiencing this bug with? Oth...
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mac
pc
  • EA_Leeuw's avatar
    EA_Leeuw
    2 years ago
    Accepting as solution for visibility purposes only.

    Hi everyone,

    We had some new problems with the EA app services on the night of Dec. 14, 2023 / Dec. 15, 2023, causing an EC:10005 Error in the EA app. The services are back to normal and we've seen fewer reports of issues. Our teams have noticed that the services are now stable. So, we're treating this problem as fixed for now.

    If you have the same problem again, let us know in this thread after you've tried the network troubleshooting steps mentioned here. And please share the info with us we asked for here.

    Thanks.

frymommy's avatar
frymommy
2 years ago

Absolutely nothing has changed except having to use sims through the EA app. It crashes or won't even let me log in 90% of the time giving me error EC10005 login failed because the network failed. I am sick of it. I paid for the game and you can't get help from EA and yet I have lost access to my favorite game. I have not found any work around and my network connection to my internet is not the problem. Is there a fix for this or has anyone found a way to get EA to actually give a crap or help? I have no trouble logging in to me EA account online, just can't play sims through the garbage appl. HELP?!?!?!?

  • Careshnan's avatar
    Careshnan
    2 years ago

    I receved that error whenever i tried to logging in into my account. 

    I already tried to uninstall and install the app 

    I also tried to log in with a different account. Still, the issue remains 

  • Casmock's avatar
    Casmock
    2 years ago

    Check server status zip 87112

  • loopgoot79's avatar
    loopgoot79
    New Scout
    2 years ago

    When i try and login - it says "Login Failed. We couldn't log you in because the network failed to do its network thing. Try again in a few minutes. Error Code: EC:10005"

    Anyone know how to fix?

    are EA Servers down?

    it was working fine a few minutes ago 

  • gazebo16's avatar
    gazebo16
    2 years ago

    I cant play any games but dont see any downs anywhere. anyone elses having this issue right now ec:10005

  • waelsalimi's avatar
    waelsalimi
    2 years ago

    When i try and login - it says "Login Failed. We couldn't log you in because the network failed to do its network thing.

    Try again in a few minutes. Error Code: EC:10005"

    Anyone know how to fix?

    are EA Servers down?

    it was working fine a few minutes ago

    • HildrisKing's avatar
      HildrisKing
      2 years ago

      servers are down, no explanation why, also blaming user connection when its obviously not

  • danielleb011's avatar
    danielleb011
    2 years ago

    I am not able to get into my account. What do i need to do? 

    • LittleLeota's avatar
      LittleLeota
      New Traveler
      2 years ago

      I'm having the same problem.  My (uneducated) guess is that it's an EA issue, and we may just have to wait for it to be resolved.

      • DanixNoir's avatar
        DanixNoir
        2 years ago
        @LittleLeota Think the server went down. There's probably 15 pages about it on support and countless other threads going too.
    • 854d45ea7a562e0's avatar
      854d45ea7a562e0
      2 years ago

      EA Play app Servers are down. 

  • nehuendiosquez's avatar
    nehuendiosquez
    2 years ago

    I got fed up with not being able to log into my account because of error 10005, and I can't even unsubscribe because ironically I would have to do it from my account. You don't even offer customer service; We are even the users who have to give ourselves technical support in your forum!

  • therealdead97's avatar
    therealdead97
    2 years ago

    error 10005 when attempting login.
    hardwired gigabit speed internet

    running app as administrator
    compatibility mode no success
    flush DNS no success
    reset network adapters no success
    repair EA app no success
    no firewall or windows defender interaction, not being blocked by firewall


    for reference I have tried launching the app via shortcut, via direct app launch, and via a game through steam that launches the EA app.

    wtf? this was working like two hours ago.

    report code: 

    8fe53239-546c-46a1-a9eb-f1149b7bded4

    • RavenEchoseven's avatar
      RavenEchoseven
      2 years ago

      It must be a server issue. I can log onto the website (here) just fine, so clearly not an internet issue.

      Extremely disappointed as I just bought ME:LE through Steam a few days ago and decided to buy Andromeda today. Too bad I can't play my game since their servers are offline. Really doesn't seem like a me problem.

      • therealdead97's avatar
        therealdead97
        2 years ago

        Yeah, this is nuts. I have other people in a discord call with me now who are able to use the app, too. which is crazy to me.

    • therealdead97's avatar
      therealdead97
      2 years ago

      Validated game files for the game I was trying to run, and apparently that fixed it? THAT IS A RIDICULOUS FIX. WHY ARE NECESSARY EA APP FILES HIDDEN IN MY STEAM GAME FILES

    • Kirkules3's avatar
      Kirkules3
      2 years ago

      It's an issues with EA services. Sure would be nice if a representative of EA support updated their customers on the status of the outage.

  • eoDanzin's avatar
    eoDanzin
    2 years ago
    I can't log into EA, error EC:10005
  • tomuchfoya's avatar
    tomuchfoya
    2 years ago

    I just want to be able to play sims!!! If i delete EA completely will my mods and CC BE GONE!?! PLEASE HELPPP

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