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Access_g's avatar
Access_g
2 years ago
Solved

How to fix EA app Error Code EC:10005?

Product: The EA app Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) error code EC:10005 Which client functionality are you experiencing this bug with? Oth...
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mac
pc
  • EA_Leeuw's avatar
    EA_Leeuw
    2 years ago
    Accepting as solution for visibility purposes only.

    Hi everyone,

    We had some new problems with the EA app services on the night of Dec. 14, 2023 / Dec. 15, 2023, causing an EC:10005 Error in the EA app. The services are back to normal and we've seen fewer reports of issues. Our teams have noticed that the services are now stable. So, we're treating this problem as fixed for now.

    If you have the same problem again, let us know in this thread after you've tried the network troubleshooting steps mentioned here. And please share the info with us we asked for here.

    Thanks.

pearcedgtl's avatar
pearcedgtl
Rising Newcomer
2 years ago

I seem to have solved this issue for myself, so I figured I'd post here to help folks who are having the same issue, maybe it will help.

I ended up narrowing it down to a network issue, so I unplugged the WiFi extender I was using and connected directly (wireless) to my router instead of the extender. This fixed the issues I was having with login error EC:10005 and EC:105.

Hope this helps anyone who might be using a WiFi extender!

EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
2 years ago
@pearcedgtl wrote:

I seem to have solved this issue for myself, so I figured I'd post here to help folks who are having the same issue, maybe it will help.

I ended up narrowing it down to a network issue, so I unplugged the WiFi extender I was using and connected directly (wireless) to my router instead of the extender. This fixed the issues I was having with login error EC:10005 and EC:105.

Hope this helps anyone who might be using a WiFi extender!

Thanks for letting us know about this one. Hopefully, if others are using these or similar equipment, this helps them out too!

  • 8ff4783a57fcac6's avatar
    8ff4783a57fcac6
    2 years ago

    It indeed looks to be related to network configuration/behavior, as @pearcedgtl findings suggest, but it's not limited to Wi-Fi extenders.

    I've found out that using a USB Wi-Fi network adapter triggers the EC:105 error without exceptions. If instead I use the USB tethering function of my Android phone, the App works flawlessly (the phone is connected to the same WLAN the computer connects to when using the USB network adapter, so it's not an ISP problem). Before any stupid suggestions about the network adapter itself malfunctioning, every other game client installed works without problems using the USB Wi-Fi network adapter (Steam, GOG Galaxy, Epic Store, Rockstar Games Launcher).

    WTF is wrong with EA's software? Can you pass this info to someone who's directly involved in troubleshooting this mess?

    • EA_Leeuw's avatar
      EA_Leeuw
      Icon for Community Manager rankCommunity Manager
      2 years ago

      Hello everyone,


      Thank you for reporting the Error Code EC:10005 in the EA app that some of you have been experiencing.

      After reviewing the already provided EA app Error Reporter IDs, our teams have determined that this error code is often caused by issues with your home network or Internet Service Provider (ISP), or temporary interruptions in the EA app services. In most cases, this error code can be resolved by rebooting your modem/router or reconnecting your device to the WiFi if you are connected wirelessly to your modem/router.


      We've also heard from players who mentioned that their WiFi extender or repeater could be the culprit behind this error code. Unfortunately, these devices have a tendency to cause connection problems in some cases.


      To help resolve any underlying network issues you may be experiencing, we have connection troubleshooting articles available on our EA Help website. You can find basic troubleshooting steps here: http://x.ea.com/ea/basic-connection-ts, and more advanced steps here: http://x.ea.com/ea/advanced-connection-ts.


      Our top recommendation is to connect your device directly to your router using a wired connection, as this provides the most stable connection.


      If you have already tried these steps and continue to experience the error code, and there are no known interruptions with the EA app services, please generate an EA app Error Reporter ID by following the steps on our website and share the ID with us here in the thread.

      If you are unable to open the EA app in order to generate the Error Reporter ID in the app itself, please scroll down to the section titled "I can't open the EA app."

      How to generate an EA app Error Reporter ID in the EA app?

      Thank you for your cooperation.

      • BullMaster15's avatar
        BullMaster15
        Seasoned Novice
        2 years ago

        Was unaware of this issue until it happened to me when I tried launching the app this morning. Have tried all the suggested solutions but have had no success.

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