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EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
2 years ago

How to fix Error Code EC:10000 or EC:10500 in EA app?

Hey everyone, We've noticed some of you are still running into the "Something went wrong - There is a problem with your account" or "Something went wrong - Due to the effects of a particularly stu...
bug
mac
pc
FURY_LKO's avatar
FURY_LKO
Not applicable
3 years ago
100% FIX
 
Now finally after 55 days I resolve my "Game Not Launch" issue myself, now I am play my steam purchased ea games.
 
I create multiple cases regarding this issue which is "Case #143131057, Case #145497253, Case #145329640, Case #145222430, Case #145115966 & Case #144944050". But my issue was not resolve. I have got poor ea team support.
 
I resovle "login failure, Link2EA.exe problem and EC:10000" error myself.
 
You Can Fix this Issue Follow this steps :::::::
 
1. Go to Control Panel >> Click Network & Sharing Centre
2. On Left Pane Click Change Adapter Settings
3. On your Ethernet Right Click and Clinck on Properties
4. Untick "Internet Protocol Version 6 (TCP/IPv6)"
5. Enjoy!
 
 
NOTE :
If you are using anti virus software please exclude these *.exe files form firewall or turn off firewall which is listed below :
 
Path : C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\*.exe
 
EADesktop.exe
EALocalHostSvc.exe
Link2EA.exe
QtWebEngineProcess.exe
EALauncher.exe
 
and alos if you are using game booster desable it............
 
If its not work send me your error screenshot and ea log file which is stored in "%localappdata%\Electronic Arts\EA Desktop\Logs".
 
 
THIS IS 100% WORKING STRAIGHT SOLUTON!!!!!
 
 
EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
3 years ago
@FURY_LKO wrote:
100% FIX
 
Now finally after 55 days I resolve my "Game Not Launch" issue myself, now I am play my steam purchased ea games.
 
I create multiple cases regarding this issue which is "Case #143131057, Case #145497253, Case #145329640, Case #145222430, Case #145115966 & Case #144944050". But my issue was not resolve. I have got poor ea team support.
 
I resovle "login failure, Link2EA.exe problem and EC:10000" error myself.
 
You Can Fix this Issue Follow this steps :::::::
 
1. Go to Control Panel >> Click Network & Sharing Centre
2. On Left Pane Click Change Adapter Settings
3. On your Ethernet Right Click and Clinck on Properties
4. Untick "Internet Protocol Version 6 (TCP/IPv6)"
5. Enjoy!
 
THIS IS 100% WORKING STRAGHT SOLUTON!!!!!
 
 

Hey Everyone, Let me know if this does or does not work for everyone. I love Solutions and if this works, we can certainly pass that info along. 👍

  • JayHawk_Phrenzi's avatar
    JayHawk_Phrenzi
    Not applicable
    3 years ago

    This worked for me.  Instantly.

  • 165adlon's avatar
    165adlon
    Not applicable
    3 years ago

    its not working for me

    • FURY_LKO's avatar
      FURY_LKO
      Not applicable
      3 years ago

      send me your error screenshot and ea log file which is stored in "%localappdata%\Electronic Arts\EA Desktop\Logs".

      also attach dxdiag report

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