Community Manager
Every Time I try to log in, it shows Error code EC 10000 (sometimes EC 10500). What's the point of purchasing EA Games if all the games I have purchased, I can't access anymore? Origin worked fine, you destroyed every credibility left by moving to EA App which is not working for most users. On the rare occasions that I'm able to log in, it doesn't launch games.
CM edit: edited title for clarity.
When does the error occur (opening the app, logging into the app, or launching a game): Just downloaded the app on my new Mac, and when trying to log in I get the error "
Something went wrong
Due to the effects of a particularly stubborn issue, you will need to log in again.
Error code: EC:10500" (see screenshot)
I have an older Mac where I played through Origin. Opened origin on it and downloaded the new EA app and everything runs smoothly, so the problem cannot be with my user.
Your Mac model name: MacBook Pro M3 pro 2023
What version of macOS are you using: Sonoma 14.5
Timestamp when the issue first occurred (date/time): 22. may 2024
What is the current version of your EA app: App won't open, but downloaded it 22. may 2024.
