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EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
1 year ago

How to fix Error Code EC:10000 or EC:10500 in EA app?

Hey everyone, We've noticed some of you are still running into the "Something went wrong - There is a problem with your account" or "Something went wrong - Due to the effects of a particularly stu...
bug
mac
pc
PPernille's avatar
PPernille
Seasoned Novice
1 year ago

I'm on a mac too and this was the fix for me 😊. Delete the EA app, download origin, install and login to Origin. Then your told you have to download the EA app, click the button (don't download from ea.com), install and hopefully your EA app works again 👩‍💻

  • elleb2's avatar
    elleb2
    1 year ago
    @PPernille i tried this and unfortunately didn't work for me
  • LOPEZ822's avatar
    LOPEZ822
    Seasoned Newcomer
    1 year ago

    @elleb2 I found the solution! Search up proxies in your settings, and make sure they are all off. I had two on and once I turned them off, I was able to login to the EA app.

  • elleb2's avatar
    elleb2
    1 year ago
    @LOPEZ822 none of the proxies were checked by I unchecked 'use passive FTP Mode (PASV)' and it worked! Thanks so much!
  • no1likebri_'s avatar
    no1likebri_
    1 year ago

    OMG!! I have spent days trying to get into the EA app, I tried this method and immediately it worked!!! Thanks So much!! Everybody try this method NOW!!!

  • tonyhawkbh's avatar
    tonyhawkbh
    1 year ago

    What method?

  • manum777's avatar
    manum777
    1 year ago

    For me Battlefield 1 didn't start.I then logged out of ea launcher. After that I deinstalled Ea Launcher and started battlefield 1 without the Ea launcher. Then it asked to install the Ea launcher and I did install it. And after it the game started.

  • car0linaq's avatar
    car0linaq
    1 year ago

    You are a lifesaver omg I could not figure it out!!!! From Canada and on a MacBook too, such an odd issue 

  • Freyahammett200's avatar
    Freyahammett200
    1 year ago

    Thank you so much, this worked for me. And I tried everything and got to the point where I was screaming and crying 

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