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EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
1 year ago

How to fix Error Code EC:10000 or EC:10500 in EA app?

Hey everyone, We've noticed some of you are still running into the "Something went wrong - There is a problem with your account" or "Something went wrong - Due to the effects of a particularly stu...
bug
mac
pc
LOPEZ822's avatar
LOPEZ822
Seasoned Newcomer
1 year ago

@elleb2 I found the solution! Search up proxies in your settings, and make sure they are all off. I had two on and once I turned them off, I was able to login to the EA app.

elleb2's avatar
elleb2
1 year ago
@LOPEZ822 none of the proxies were checked by I unchecked 'use passive FTP Mode (PASV)' and it worked! Thanks so much!

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