Forum Discussion
EA_Leeuw
Community Manager
1 year agoHi @twinkles21,
Could you try to repair the client?
https://answers.ea.com/t5/Information-Guides-and/GUIDE-Troubleshooting-the-EA-app/m-p/13046148#HowToRepairTheEAapp
Could you try to repair the client?
https://answers.ea.com/t5/Information-Guides-and/GUIDE-Troubleshooting-the-EA-app/m-p/13046148#HowToRepairTheEAapp
twinkles21
1 year agoNew Traveler
Hi @EA_Leeuw
I followed those instructions and downloaded the client and ran the repair. After the app opened, The sims 4 showed as installed but both Sims 3 and Mass Effect Legendary were showing as no longer installed (screenshot attached). I rebooted the PC, and once the EA app opened it asked to accept the T&C again. I've attached that screenshot as well, and included the computer time for clarity.