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Deads0ulxo's avatar
2 years ago

I bought the sims4 lovestruck pack but it still says buy it

Hey, 

I bought The sims 4 lovestruck pack today, but it still says buy. 
now i'm I from the Netherlands and I can pay with klarna I thought maybe that was the problem first. 
so i went to EA Help to ask if i could cancel it but they said i couldn't because it is already paid.. 
now i dont know what to do because i already deleted  my sims cc and my sims4 itself, but it still says the same. 

I fr don't know what to do so pls help me 


SIDENOTE: i do have my game on a hard drive 

2 Replies

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi there @Deads0ulxo 

    Please clear the cache for the EA app following the steps here, let me know if this pack is still showing as unowned for you. 

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