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RandomHeadd's avatar
RandomHeadd
Seasoned Newcomer
3 years ago

I can´t get into the EA app

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) I have non
Which client functionality are you experiencing this bug with? Other (Please Describe)
Please describe Cant get in to the EA app
When did this happen? (dd.mm.yy hh:mm) 12.10.2022
Summarize your bug I switched from origin to the EA app when i got a notification in the origin app. Now when i open the EA app a window comes up where i have to log in. I write it the right information and the the window just closes and the EA app wont start. i have reinstalled the EA app mulipule times but the same problem comes back
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? i have no ide. i havent read about some else having the same problem. i just try to log in and then the ¨Log in lanucher¨ closes. The only thing open in my taskmanager is ¨EA Background Service¨.
What happens when the bug occurs? I cant get in to the EA app
What do you expect to see? I expect to see the app opening after i have login

‌

I really need help. i want to play Apex

bug
mac
pc

6 Replies

  • thisismty's avatar
    thisismty
    3 years ago

    I have the same problem, did you resolve it ? If you did can you help me i really want to play sims 4 please

  • 19981304's avatar
    19981304
    3 years ago

    Hi!

    I only created my app recently, I just logged in once when I created it, then from then on, I can't get into it. Since this started, I already contacted the EA Support, maybe this would help you:

    - try unistall then reinstall 

    - try trouble shooting

    - EA App recovery -> Clear cache then restart you PC

    - if you have updates on your PC it may can cause trouble.

    It didn't work for me, but maybe you will succeed with them.

  • Line674h's avatar
    Line674h
    3 years ago

    Does it work for you now? i just talked with EA help on twitter today and none of those steps helped me either, but if it work for you now, what did you do??

  • Freyr35's avatar
    Freyr35
    Seasoned Traveler
    3 years ago

    Uncheck the "stay connected" box it will launch fine

  • AprilRaines's avatar
    AprilRaines
    2 years ago

    I tried this and it still won't work.  I keep getting an error code EC1005.  It tells me "The servers aren't doing there server thing, Try again later."  I have been trying for 2 days now.

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