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meredithbb's avatar
meredithbb
Rising Newcomer
4 days ago

I cannot launch Sims 4

I logged on this afternoon to play Sims 4 and it is telling me that my EA membership has expired and to manage my membership options. I haven't had an EA membership in years and I own my game as well as all DLC. I have tried repairing and relocating the game, but it still will not allow me to play without managing my membership options. I have tried launching both from the origin app and from the desktop icon.

1 Reply

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    3 days ago

    Hey there meredithbb 

    It sounds like live support will need to check your game entitlements for The Sims and verify that everything looks good there- here on the forums, we aren't able to access your account details to take a look.

    Please submit a request on the help site here so live support can review this further with you. 

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