Hi!
I'm GLAD to report, that I was able to claim the loot! Maybe there was an issue with the last one, but the latest one worked!
Thank you for your reply!
My Twitch and EA accounts are linked, they were linked for 3 years, at least that's what it said in Twitch settings. I've also disconnected and reconnected that link just to be sure. But when it comes to claiming my Twitch drops, the same thing happens!
You can see my journey trying to claim my drops in the attached files bellow.
Here are the last 3 attachments
Community ManagerThanks for providing the screenshots, that's very helpful!
Since the accounts are already linked and you're being asked to link them again when claiming the content, that might be causing the error at the end. Have you tried unlinking them and then claim the content to then link during the claiming process?
I will try disconnecting again on Twitch, but if i unlink my Twitch account on EA, I will not be able to receive any drops for 6 months! ( as seen in attachment before unlinking )
Community ManagerIt's important to note that, your EA Account can only be linked to one Twitch account in its lifetime.
This means if you unlink them, you can’t link to another Twitch account.
Knowing that, please be sure to use the same EA and Twitch account.
It would also be helpful if you tried claiming content for other EA games that you might play to see if that works, such as EA FC or Apex Legends.
