Re: Cannot add items to my cart?!

Hi oscarodin2412​ 

These steps should help clear this error up for you:

• Use a different payment method
• Make sure your billing details in the EA app match the billing details for your card
• Remove and re-add your payment method from your account
• Make sure the location on your account matches your real location

If you still have issues once you've run through these steps, we'll need the live support team to investigate into this a bit further, as we don't have access to review your account details here on the forums. Live support can look into your account and see what's causing this transaction to get stuck, you can contact the team by submitting a help request on the site here. 

Hi EA_Solaire​ 

I tried everything but it doesn't work. The problem is i can't buy any expansion packs but i can buy game and stuff packs.

oscarodin2412​ 

If those steps didn't help, please reach out to live support so they can look into your billing details a bit further to see what's causing this. 

Okay, thank you.