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Chey9596's avatar
Chey9596
Rising Newcomer
10 months ago

i cant get sims to update

I can't seem to update my sims 4 it seems to stop at 60% on the prepare part
pc
technical issues
EA_cuervo's avatar
EA_cuervo
Icon for Community Manager rankCommunity Manager
10 months ago

Hi there,

Have you tried any troubleshooting steps yet? 

If you haven't tried any steps yet, I suggest that you start by clearing the EA app's cache:

  1. Go to the EA app's menu. On Windows, select the three dashes in the far-left corner of the EA app. On macOS, click Help at the top of the screen, then choose App Recovery.
  2. Scroll to Help.
  3. Click App recovery.
  4. Select Clear cache.

Let us know if that helps,

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