i can't launch my game

Question

i have literally been unable to play since the update in november 2024 at first i could launch the game but it was a white or black screen but now i can't even launch it!! i have the game downloaded from steam but still i need the ea app installed but each time i try to launch the game the ea app pops up and tells me there has been an error and that i need to reset my password (which i have done sooooo many times) and even when i do it still keeps showing the sane thing. i am soooo pissed and so tired of this app never working it has been months i just want my game back can someone please help me fix this i tried everything nothing works

ea_solaire · Answer

Hi kazuhart​&nbsp;
If you're continuously being prompted to reset your password, it sounds like you're changing the password for the wrong EA account- please look over the Connected Accounts section on your EA account, if you're not seeing your Steam account linked there, that's one way to verify you're using the wrong login details.&nbsp;
You'll need to locate the EA account your Steam is linked with and update the password for that account- if you need more help locating the correct login details for your account, that's something the live support team can help with here.&nbsp;

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i can't launch my game

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