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SheroHollow's avatar
SheroHollow
2 years ago
Solved

I can't purchase anything from EA App using Visa Or PayPal

Good Day

I can't purchase anything from EA App ...

What i tried:
1- Use different card

2- Use my paypal account

pc
technical issues
  • EA_Solaire's avatar
    EA_Solaire
    2 years ago

    Hello @SheroHollow 

    Please try the following steps to clear this up:

    • Use a different payment method
    • Make sure your billing details in the EA app match the billing details for your card
    • Remove and re-add your payment method from your account
    • Make sure the location on your account matches your real location

    If you still have issues once you've run through these steps, we'll need the live support team to investigate into this a bit further, as we don't have access to review your account details here on the forums. Live support can look into your account and see what's causing this transaction to get stuck, you can contact the team by submitting a help request on the site here. 

6 Replies

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hello @SheroHollow 

    Please try the following steps to clear this up:

    • Use a different payment method
    • Make sure your billing details in the EA app match the billing details for your card
    • Remove and re-add your payment method from your account
    • Make sure the location on your account matches your real location

    If you still have issues once you've run through these steps, we'll need the live support team to investigate into this a bit further, as we don't have access to review your account details here on the forums. Live support can look into your account and see what's causing this transaction to get stuck, you can contact the team by submitting a help request on the site here. 

  • SheroHollow's avatar
    SheroHollow
    2 years ago

    There is no billing details at all !

    Just Under Regional Setting There is (Country/Region: Jordan ) & (Language: English)

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @SheroHollow 

    Please reach out to the live support team from the link provided above so they can check the billing information on your account. 

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